Software for humans: the trouble with business rules, processes and enforcing them

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Software development projects often fail because they ignore the human factor. Our software attempts to replace human-based decision-making in business processes with (strict) software-based decision-making under the assumption that this will increase quality, reduce costs and prevent mistakes. Although this may work in theory, the reality of work is often very different. Because it is not longer possible to 'bend the rules', users don't feel supported by the software but rather have to 'fight' it. As a result, we shouldn't be surprised about resistance against the software. In this post, I will argue that we're better off learning more about human-based decision-making, and writing software that guides users, rather than forcing them. [More]
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7 practical tips to keep your version integration Agile, and avoid wasting precious time and money

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What's Sheldon Cooper from the Big Bang Theory doing here? Well, my blog forces me to add pictures and I couldn't find a good one for this post. And apparently, I look a bit like Sheldon, or so my team (and my girlfriend) tell me :) They have assured... [More]